Praiz Status - Incident history

Maintenance - Database improvements

2024-11-02T09:00:00.000+00:00

Type: Maintenance

Affected Components: Praiz App (app.praiz.io)

Nov 2, 09:00:00 GMT+0
Completed - Praiz has a scheduled maintenance window starting on Saturday, November 2nd at 10AM ETC (Paris). During this time, our team will be upgrading some back-end services of the Praiz platform. This enhancement is a key step in our ongoing commitment to maintain the reliability and performance of our services. The app might be unavailable for a few minutes, login and new recordings won't be possible during this short timeframe. We are making every effort to minimize any disruption, and even if the planned maintenance window is 2 hours it is likely that the service interruption will only last a few minutes. The maintenance will be carried out with the following schedule: 9:00AM - 11:00AM UTC 10:00AM - 12:00 noon Paris Feel free to reach out to the team by chat from [help.praiz.io](http://help.praiz.io) or by email at [hello@praiz.io](mailto:hello@praiz.io) Have a great day, The Praiz Team.

Possible missing Call Transcript and Chapters

2023-11-08T14:02:00.000+00:00

Type: Incident

Affected Components: Praiz App (app.praiz.io)

Nov 8, 14:02:00 GMT+0
Resolved - Our partner OpenAI is experiencing a major outage impacting Praiz Transcription and Chapters features. They are implementing a fix and are currently monitoring the result. Please contact us at hello@praiz.io if you are missing a call transcription or summary..

Delayed Transcript Processing

2023-05-23T13:14:00.000+00:00

Type: Incident

Duration: 28 minutes

Affected Components: Praiz App (app.praiz.io)

May 23, 13:14:00 GMT+0
Identified - Call transcripts are currently delayed because of a third-party provider API downtime (OpenAI). We are currently investigating this incident..

May 23, 13:42:00 GMT+0
Resolved - This incident has been resolved..